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Supporting our customers in these uncertain times
Yell • Mar 18, 2020
"During these uncertain times and rapidly changing circumstances in which we find ourselves, I want to reassure all our customers that we can continue to support you.
Yell, like all businesses around the world today, is currently experiencing unprecedented challenges. We are focused on keeping our people safe and healthy whilst serving our customers to the best of our abilities. As the situation unfolds, and government and NHS advice changes, we are continually adapting and putting in place new operational plans for our own teams and working with our partners to preserve our service levels.
However, we are experiencing high levels of demand into our customer service centres and have a reduced number of people at work, so our call wait times may be longer than usual, and for that I apologise. We are leveraging all options available to us to speak with customers as quickly as we can.
I would encourage you where possible to utilise our
which enables businesses to manage, amend and edit their account details and any advertising packages they have with us, and also to make use of our online chat feature available at .
Whilst these are unique and unpredictable times, I can reassure you that I and everyone at Yell are focused on helping all our customers through this period. To that end, I have asked my team to collate useful advice, guidance and support from independent and trusted sources on the key challenges you may be experiencing, and we will be sharing this in the coming days.
I will keep you updated with any further information and hope that we can support you and your business at this difficult time.
Best wishes"
Claire Miles
Chief Executive Officer, Yell Limited
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Yell Ltd exists to connect businesses and consumers via its leading marketplace for local services and offering managed digital marketing helping businesses to find, connect and sell to consumers online. Yell Ltd is a proud Google Premier Partner, Microsoft Advertising Elite Channel Partner, and Meta Business Partner.
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New research by driving experts at Yell has revealed the UK’s top 10 speed camera hotspots and which regions are catching drivers out this summer. Looking at police records from every county across the UK between the periods of July 2023 and August 2023, the experts at Yell have revealed that Surrey takes the top spot for the most speeding violations in the UK with 22,811 between July and August 2023. In 2023, 203,801 people were found guilty of a speed limit offence - this is a decrease of 8% when compared to the previous year, but an increase of 85% since 2011. Across the UK, there are now around 7000 cameras on the road networks, catching drivers out across the country - from speeding violations to using a phone whilst driving, or parking illegally. Below, the driving experts at Yell have identified the top ten speed camera capitals in Britain: Top 10 UK regions with the highest number of speeding offences The UK’s number one speeding hotspot in the UK is Surrey with 22,811 speeding violations between July-August 2023 . Within Surrey, the speed camera hotspot that has been catching the most drivers on the road is the M25/M3 Junction. The location coming in second for the most speeding violations is West Mercia. West Mercia saw 21,266 speeding violations in the period of July-August 2023, with the M5 J8 SB speed camera catching the most speeding violations. The location coming in third highest for speeding violations is Nottinghamshire, with 16,400 violations being caught. The M1 North Bound between Junction 26 and 27, Notts has been identified as the location that catches the most speeding violations in Nottinghamshire between July-August 2023.
Wimbledon kicks off on July 1st and is expecting around 54.3 million people to be watching the matches this year. With that many eyes on the revered courts, it is understandable why Brits will be attempting to replicate their own Wimbledon-worthy lawn at home this summer. In the run-up to the biggest tennis event of the year, search demand for “how to make your lawn green” has increased by 85% over the last 14 days. With this in mind, gardening experts at Yell have spoken to gardener and landscaper Simon Akeroyd to find out how to achieve a Wimbledon-worthy lawn at home this season. The most popular lawns in the world Wimbledon is a quintessentially British event known for its lush green courts that have been meticulously groomed for 15 months before the championships. The Wimbledon Centre Court is one of the most famous lawns in the world thanks to its nine tonnes of grass seeds being planted every year with precision, and daily maintenance that helps create the Perennial Ryegrass courts we see today. The most popular lawn in the world when looking at search demand is The Old Trafford Cricket Ground, with a monthly search demand of 8,000. Kensington Palace Gardens comes in second for the most popular lawn in the world, with a monthly search demand of 3,300. Taking third place is the Wimbledon Centre Court, which sees a monthly search demand in the UK of 2,200.
Research by Yell has found that Londoners are paying the highest rates to visit a hairdresser in the UK. The average price in the city is 42% above the UK national average of £130. Data reveals that the average cost across the UK to get a wash, cut and blow dry in 2024 is £48, whilst the average cost of the same treatment plus a colour service now sits at £130. Rising energy and business costs in 2024 have seen hairdressers' costs increase by over 20%. As salons try to recoup these costs, it’s been reported that over 64% will increase their prices over the next 3 months. In the third quarter of 2023 alone, Brits spent around £1.7 billion in the industry which had a value of £4.3 billion by the end of the year. With this in mind, looking at the most popular hairdressing services across the UK, hairdressing experts at Yell have identified the UK regions that are paying the most to visit a hairdresser in 2024. The Cost of Hairdressing Services by UK Region As Brits head off on their summer holidays, search demand for hairdressing services is on the rise. Besides December, the summer months between June and August see the biggest spike in searches for “haircuts near me” across the UK. Searches go from an average of 4,600 searches to 6,181 per month through the summer months. Searches for “hair colouring near me” also see an annual spike between June and August, jumping to 1,000 per month compared to 800, on average, at any other time of year. The team at Yell have looked into the most commonly asked-for hair services, taking into account the costs of a wash, cut and blow dry service, as well as the costs of a colour service. By combining the average costs of both of these services, they have revealed the highest and lowest-paying cities for both the combined service and the stand-alone services. Data reveals that the UK's average cost to wash, cut and blow dry in 2024 is £48, whilst the average cost of the same treatment plus a colour service now sits at £130. London was revealed to be the highest paying region for a wash, cut and blow dry plus a colour service. The average price in London is £184 which is 42% higher than the UK national average cost of £130. Coming in second was Glasgow, paying an average of £159 for a wash, cut and blow dry plus a colour service, which is 22% above the national average. Coming in third highest is Brighton, paying £155 which is 19% above the national average for a wash, cut and blow dry plus a colour service. The joint lowest-paying regions are Manchester and Nottingham, costing an average of £101, which is 22% below the national average.